Warranty claim: Step-by-step instructions

Did you experience a defect during the guarantee period? We are sorry because this does not coincide with our quality standards!

To resolve the problem, you can of course approach your dealer – or optionally you may contact us. In the latter case, it takes just five simple steps to get a replacement:

1. Packing

Pack the lamp securely for transport. Use the original packaging if you still have it. Just wrap a few pages of newspaper around the lamp to provide some protection.

2. Include the receipt

Include the receipt or invoice in the package (either the original or a copy) if you still have it.

3. Add the completed complaint form

Place the completed customer complaint form (or a legibly written letter that contains your address, telephone number and a brief description of the problem) into the carton.

Download: Customer complaint form (PDF)

4. Seal and address it

Seal the package and address it to us. You will find the address for returns in your country on this list. A mailing label is available here:

Download: Mailing label (PDF)

5. Send the package

Send your package to us – please affix correct postage. We will take care of the problem as quickly as possible!

Do you have questions? We're happy to assist you. Just send us an e-mail to: automotive-service@osram.com.