OSRAM's multi-level guarantees


OSRAM Guarantees for Electronic control gears, LED light sources (light engines and LED modules) and selected OSRAM light sources - Guarantees for the professional and commercial market.

For every product that demonstrably failes, because of a material or manufacturing fault within the relevant guarantee period, OSRAM will decide to provide a free-of-charge replacement product or issue a credit note.

Product-Guarantees

Product-Guarantees


3 year-Guarantee
Product-Guarantee
Guarantee level 1

5 year-Guarantee
Product-Guarantee
Guarantee level 2

8 year-Guarantee
Product-Guarantee
Guarantee level 3

Light Engines & LED-ModulesBASIC Linear,
BASIC Area,
VALUE Flex
PrevaLED,
LINEARlight Flex,
BoxLED,
BackLED
OPTOTRONIC/ELEMENT SemiprofessionalOTe (120/24; 60/12; 120/12),
ELEMENT 24 V (30, 60, 90)
OPTOTRONIC ProfessionalOTi … , OT FIT … ,
OT … 4DIM / 2 DIM / 1 DIM,
OT … /220-277/ … P5,
OT … P,
OT … / 12 and OT … / 24
OTi DALI … IND,
OT FIT … IND
QUICKTRONICQT-ECOQUICKTRONIC (except QT-ECO and QTz8)
POWERTRONICPOWERTRONIC (PTi, PTo, PT-FIT I and S) w/o PT FIT E
HALOTRONICET PARROTHALOTRONIC
SubstiTUBE LED-Tubes SubstiTUBE T8 Value (EM/HF)All SubstiTUBE w/o SubstiTUBE T8 Value (EM/HF)
OSRAM LMS-ComponentsOSRAM LMS-Components
RegistrationNoNoNo
Tc-Temperature (LED-driver) / Tp-Temperature (LED-module) / CLOTcmax. –10 K

System-Guarantees

SYSTEM-Guarantees


5 year-Guarantee
SYSTEM-Guarantee
Guarantee level 4

7 year-Guarantee
SYSTEM-Guarantee
Guarantee level 5

10 year-Guarantee
SYSTEM-Guarantee
Guarantee level 6

Light Engines & LED-ModulesBASIC Linear,
BASIC Area
PrevaLED PrevaLED only Linear G4,
PrevaLED Brick
OPTOTRONIC/ELEMENT Semiprofessional ELEMENT Compact
OPTOTRONIC ProfessionalOTi … , OT FITOTi DALI … IND,
OT FIT … IND
RegistrationNoNoYes, to be programmed via T4T
Tc-Temperature (LED-driver) / Tp-Temperature (LED-module) / CLOTcmax. –5 K and
Tpmax. –5 K
only in combination with
CLO-Programming and additional
Tcmax. –10 K and
Tpmax. –10 K

General Conditions

  • For every product that demonstrably failed, because of a material or manufacturing fault within the relevant guarantee period, OSRAM will decide to provide a free-of-charge replacement product or issue a credit note.
  • The guarantee covers all above mentioned products, which must be operated in accordance with OSRAM specifications and applicable IEC regulations.
  • The guarantee is only for complete failure of LED-modules, that demonstrably failed, because of a material or manufacturing fault (claims due to colour change, reduced luminous flux over lifetime are not justified). The failure of single LED chips is excluded.explicitly.
  • OSRAM reserves the right to read out operating data from devices for guarantee and legal warranty reasons purposes even when a password key has been assigned. In case of non agreement to read out operating data, legal warranty conditions are relevant.
  • The guarantee starts from the date the OSRAM electronic ballasts and/or OSRAM LED light sources and/or OSRAM LMS components are commissioned but not later than 6 months after the OSRAM product was manufactured (production code on the product).
  • An annual operating time of up to 5,000 operating hours is assumed.
  • LMS components with relay contacts are limited to a maximum of 20 switching cycles per day and to the 5 year guarantee.
  • For above mentioned OSRAM LED drivers 12/24 V up to 20,000 switching cycles are permitted. For all other above mentioned OSRAM LED-drivers and LED-modules up to 100,000 switching cycles. For SubstiTUBE Value tubes max. 100,000 switching cycles and for other SubstiTUBE tubes max. 200,000 switching cycles are permitted.
  • OSRAM reserves the right to make decisions regarding the validity of guarantee claims. This requires the return of the failed product for failure analysis.
  • Legal warranty claims remain unaffected by this guarantee and shall remain valid concurrently and regardless of the latter.
  • No guarantee is given on repaired or modified products.
  • Guarantee claims will be handled by the OSRAM branch in the relevant country.

List of countries