OSRAM's multi-level guarantees


OSRAM guarantees for electronic control gears, LED light sources (light engines and LED modules) and selected OSRAM light sources - Guarantees for the professional and commercial market.

For every below -mentioned OSRAM product that demonstrably fails, because of a material or manufacturing fault within the relevant guarantee period, OSRAM will decide to provide a free-of-charge replacement product or issue a credit note.

PRODUCT guarantee

PRODUCT guarantee


3-year guarantee
PRODUCT guarantee
Guarantee level 1

5-year guarantee
PRODUCT guarantee
Guarantee level 2

8-year guarantee
PRODUCT guarantee
Guarantee level 3

Light Engines & LED ModulesBASIC Linear,
BASIC Area,
VALUE Flex,
BASIC Disc
PrevaLED,
LINEARlight Flex,
LR700SD,
BoxLED,
BackLED
OPTOTRONIC/ELEMENT SemiprofessionalOTe (120/24; 60/12; 120/12),
ELEMENT 24 V (30, 60, 90),
ELEMENT Linear and Compact
OPTOTRONIC ProfessionalOTi … , OT FIT … ,
OT … 4DIM / 2 DIM / 1 DIM,
OT … /220-277/ … P5,
OT … P,
OT … / 12 and OT … / 24
OTi DALI … IND,
OT FIT … IND
QUICKTRONICQT-ECOQUICKTRONIC (except QT-ECO and QTz8)
POWERTRONICPOWERTRONIC (PTi, PTo, PT-FIT I and S) w/o PT FIT E
HALOTRONICET PARROTHALOTRONIC
SubstiTUBE LED-Tubes SubstiTUBE T8 Value (EM/HF)All SubstiTUBE w/o SubstiTUBE T8 Value (EM/HF)
OSRAM LMS-ComponentsOSRAM LMS-Components
RegistrationNoNoNo
Tc temperature (LED driver) / Tp temperature (LED module) / CLOTcmax. –10 K

SYSTEM guarantee

SYSTEM-Guarantee


5-year guarantee
SYSTEM-guarantee
Guarantee level 4

7-year guarantee
SYSTEM-guarantee
Guarantee level 5

10-year guarantee
SYSTEM-guarantee
Guarantee level 6

Light Engines & LED ModulesBASIC Linear,
BASIC Area,
BASIC Disc
PrevaLED PrevaLED only Linear G4,
PrevaLED Brick
OPTOTRONIC/ELEMENT Semiprofessional ELEMENT Compact
OPTOTRONIC ProfessionalOTi … , OT FIT
OT 4 DIM, OT 1 DIM
OTi DALI … IND,
OT FIT … IND
RegistrationNoNoYes, to be programmed via T4T
Tc temperature (LED driver) / Tp temperature (LED module) / CLOTcmax. –5 K and
Tpmax. –5 K
only in combination with
CLO-Programming and additional
Tcmax. –10 K and
Tpmax. –10 K

General Conditions

  • For every above-mentioned OSRAM product that demonstrably fails, because of a material or manufacturing fault within the relevant guarantee period, OSRAM will decide to provide a free-of-charge replacement product or issue a credit note. The guarantee always applies from the first failed product onwards – and not just to product failures above the published product failure rate.
  • The guarantee covers the above-mentioned OSRAM products, which are operated in accordance with OSRAM specifications and applicable IEC regulations.
  • The following applies to LED modules: The guarantee for LED modules only applies to failures due to material or manufacturing defects (claims due to color change and reduced luminous flux over the product lifetime are not justified). The failure of a single LED chip is explicitly excluded.
  • OSRAM reserves the right to read out the operating data from devices for guarantee and legal warranty reasons purposes even if a password key has been assigned. In case of non agreement to the read out of the operating data, legal warranty conditions are relevant.
  • The guarantee starts from the date the OSRAM electronic ballasts and/or OSRAM LED light sources and/or OSRAM LMS components are commissioned but not later than 6 months after the OSRAM product was manufactured (production code on the product).
  • An annual operating time of up to 5,000 operating hours is assumed.
  • Under the 5-year product guarantee LMS components with relay contacts are limited to a maximum of 20 switching cycles per day.
  • The above-mentioned OSRAM LED drivers 12/24 V are limited to a maximum of 20,000 switching cycles. All other above-mentioned OSRAM LED drivers and LED modules are limited to a maximum of 100,000 switching cycles. SubstiTUBE Value tubes are limited to a maximum of 100,000 switching cycles and other SubstiTUBE tubes are limited to a maximum of 200,000 switching cycles.
  • OSRAM reserves the right to make decisions regarding the validity of guarantee claims. This requires the return of the failed product for failure analysis.
  • Legal warranty claims remain unaffected by this guarantee and shall remain valid concurrently and regardless of the latter.
  • No guarantee is given on repaired or modified products.
  • Guarantee claims will be handled by the OSRAM branch in the relevant country.

List of countries