OSRAM's multi-level guarantees


OSRAM guarantees for electronic control gears, LED light sources (light engines and LED modules) and selected OSRAM light sources - Guarantees for the professional and commercial market.

For every below -mentioned OSRAM product that demonstrably fails, because of a material or manufacturing fault within the relevant guarantee period, OSRAM will decide to provide a free-of-charge replacement product or issue a credit note.

PRODUCT guarantee

PRODUCT guarantee


3-year guarantee
PRODUCT guarantee
Guarantee level 1

5-year guarantee
PRODUCT guarantee
Guarantee level 2

8-year guarantee
PRODUCT guarantee
Guarantee level 3

Light Engines & LED ModulesBASIC Linear,
BASIC Area,
VALUE Flex,
BASIC Disc
PrevaLED,
LINEARlight Flex,
LR700SD,
BoxLED,
BackLED
OPTOTRONIC/ELEMENT SemiprofessionalOTe (120/24; 60/12; 120/12),
ELEMENT 24 V (30, 60, 90)
OPTOTRONIC ProfessionalOTi … , OT FIT … ,
OT … 4DIM / 2 DIM / 1 DIM,
OT … /220-277/ … P5,
OT … P,
OT … / 12 and OT … / 24
OTi DALI … IND,
OT FIT … IND
QUICKTRONICQT-ECOQUICKTRONIC (except QT-ECO and QTz8)
POWERTRONICPOWERTRONIC (PTi, PTo, PT-FIT I and S) w/o PT FIT E
HALOTRONICET PARROTHALOTRONIC
SubstiTUBE LED-Tubes SubstiTUBE T8 Value (EM/HF)All SubstiTUBE w/o SubstiTUBE T8 Value (EM/HF)
OSRAM LMS-ComponentsOSRAM LMS-Components
RegistrationNoNoNo
Tc temperature (LED driver) / Tp temperature (LED module) / CLOTcmax. –10 K

SYSTEM guarantee

SYSTEM-Guarantee


5-year guarantee
SYSTEM-guarantee
Guarantee level 4

7-year guarantee
SYSTEM-guarantee
Guarantee level 5

10-year guarantee
SYSTEM-guarantee
Guarantee level 6

Light Engines & LED ModulesBASIC Linear,
BASIC Area,
BASIC Disc
PrevaLED PrevaLED only Linear G4,
PrevaLED Brick
OPTOTRONIC/ELEMENT Semiprofessional ELEMENT Compact
OPTOTRONIC ProfessionalOTi … , OT FITOTi DALI … IND,
OT FIT … IND
RegistrationNoNoYes, to be programmed via T4T
Tc temperature (LED driver) / Tp temperature (LED module) / CLOTcmax. –5 K and
Tpmax. –5 K
only in combination with
CLO-Programming and additional
Tcmax. –10 K and
Tpmax. –10 K

General Conditions

  • For every above-mentioned OSRAM product that demonstrably fails, because of a material or manufacturing fault within the relevant guarantee period, OSRAM will decide to provide a free-of-charge replacement product or issue a credit note.
  • The guarantee covers the above-mentioned OSRAM products, which are operated in accordance with OSRAM specifications and applicable IEC regulations.
  • The guarantee is only valid for complete failure of LED modules that demonstrably failed, because of a material or manufacturing fault (claims due to color change and reduced luminous flux over the product lifetime are not justified). The failure of a single LED chip is explicitly excluded.
  • OSRAM reserves the right to read out the operating data from devices for guarantee and legal warranty reasons purposes even if a password key has been assigned. In case of non agreement to the read out of the operating data, legal warranty conditions are relevant.
  • The guarantee starts from the date the OSRAM electronic ballasts and/or OSRAM LED light sources and/or OSRAM LMS components are commissioned but not later than 6 months after the OSRAM product was manufactured (production code on the product).
  • An annual operating time of up to 5,000 operating hours is assumed.
  • Under the 5-year product guarantee LMS components with relay contacts are limited to a maximum of 20 switching cycles per day.
  • The above-mentioned OSRAM LED drivers 12/24 V are limited to a maximum of 20,000 switching cycles. All other above-mentioned OSRAM LED drivers and LED modules are limited to a maximum of 100,000 switching cycles. SubstiTUBE Value tubes are limited to a maximum of 100,000 switching cycles and other SubstiTUBE tubes are limited to a maximum of 200,000 switching cycles.
  • OSRAM reserves the right to make decisions regarding the validity of guarantee claims. This requires the return of the failed product for failure analysis.
  • Legal warranty claims remain unaffected by this guarantee and shall remain valid concurrently and regardless of the latter.
  • No guarantee is given on repaired or modified products.
  • Guarantee claims will be handled by the OSRAM branch in the relevant country.

List of countries