Warranty claim: Step-by-step instructions

Warranty claim?

Did you experience a defect during the guarantee period? We are sorry because this does not coincide with our quality standards. To resolve the problem, you can of course approach your dealer – or optionally you may contact us. In the latter case, it takes just five simple steps to get a replacement:

Return shipment - pack the lamp

1.) Pack the lamp securely for transport. Use the original packaging if you still have it. Just wrap a few pages of newspaper around the lamp to provide some protection.

Return shipment - include invoice

2.) Include the receipt or invoice in the package (either the original or a copy) if you still have it.

Return shipment - place complaint form in to carton

3.) Place the completed customer complaint form (or a legibly written letter that contains your address, telephone number and a brief description of the problem) into the carton.

Download customer complaint form

Return shipment - label and address package

4.) Seal the package and address it to us. You will find the address for returns in your region on this list.

Return shipment - send package to OSRAM

5.) Send the package to us –please affix correct postage. We will take care of the problem as quickly as possible!