Butler S2 – Firmware Problem (Please Help!)

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    • #219065
      peteyau
      Teilnehmer

      Hi,

      I have the queries about the Butler S2 firmware version REL_V2_0_1527.
      There are total ~ 86 nos. of Butler S2 using in the project.
      However, some Butler S2 are always missing the firmware data and can’t online as the attached photo for your reference.
      Due to the application build version invalid, we have to input / update the firmware, then it will be normal connected.
      But, after a while ( a few days / months), it again raises the same problem on the same Butler S2.
      Please help. Thanks.

      Pete

    • #227026
      bkruse
      Teilnehmer

      Hi Pete,

      the usual way to raise an official claim is through the business partner or office that sold you the Butler S2.

      However, can you please tell me a serial number of an affected Butler S2? And maybe the time you bought it?
      We can check some things beforehand to speed up. You can send the information to bjoern.kruse at osram.com

      Kind Regards, Björn

    • #227027
      peteyau
      Teilnehmer

      Hi Björn,

      Attached the photo for your reference. Thanks for reply.

      Pete

    • #227028
      bkruse
      Teilnehmer

      Hi Pete,

      thank you. The production test logs show this Butler S2 as a usual one out of the batch. No problems in whole batch.
      Do you have an exact number of Butler S2 that are affected?
      As they are within warranty, I recommend to raise an official claim.

      Thanks and bests, Björn

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