Guarantee process for Automotive Care and Equipment products
With OSRAM products, you are choosing innovative technology, outstanding performance and the proven quality. To ensure you can enjoy the benefits of your product for years to come, we offer a voluntary manufacturer’s guarantee for many products, covering the durability of the products under normal use. The applicable guarantee period depends on the product and can be found in the overview below. The guarantee period starts on the date of purchase shown on the proof of purchase.
The guarantee comes with the following products
- TYREinflate 10 ESSENTIAL
- TYREinflate 20 ESSENTIAL
- TYREinflate 200
- TYREinflate 400
- TYREinflate 450
- TYREinflate 830
- TYREinflate Connect 650
- TYREinflate 611 ESSENTIAL
- TYREinflate 612 ESSENTIAL
- TYREinflate 830
- TYREinflate 1000
- TYREinflate 1600 ESSENTIAL
- TYREinflate 2000
- TYREinflate 2110
- TYREinflate 2120
- TYREinflate 2130
- TYREinflate 4000
- TYREinflate 6000
- BATTERYcharge 405 ESSENTIAL
- BATTERYcharge 813
- BATTERYcharge 815
- BATTERYcharge 817
- BATTERYcharge 901
- BATTERYcharge 904
- BATTERYcharge 906
- BATTERYcharge 908
- BATTERYcharge 1002
- BATTERYcharge 1005
- BATTERYcharge 1010
- BATTERYcharge SOLAR 5W
- BATTERYcharge SOLAR 10W
- BATTERYcharge SOLAR 20W (OFSP20)
- BATTERYcharge SOLAR 20W (OSP2000)
- BATTERYcharge SOLAR 100W
- BATTERYcharge SOLAR 200W
- BATTERYcharge SOLAR Cable
- BATTERYcharge 5PIN | 1PHASE – OCC11605
- BATTERYcharge 7PIN | 1PHASE – OCC21605
- BATTERYcharge 5PIN | 1PHASE – OCC13205
- BATTERYcharge 7PIN | 1PHASE – OCC23205
- BATTERYcharge 7PIN | 3PHASE – OCC23P05
- BATTERYcharge 7PIN | 3PHASE – OCC21P05
- BATTERYcharge 5PIN | PORTABLE – OPC10A05
- BATTERYcharge 7PIN | PORTABLE – OPC20A05
- BATTERYcharge PRO Battery Charger 100A
- BATTERYcharge PRO Battery Charger 30A
- BATTERYcharge PRO Battery Charger 50A
- BATTERYcharge PRO Battery Charger 60A
- BATTERYjumpstart 500
- BATTERYjumpstart 750
- BATTERYjumpstart 1000
- BATTERYjumpstart 1000TI
- BATTERYjumpstart 1250A
- BATTERYjumpstart 1500
- BATTERYjumpstart 2000
- BATTERYstart 200
- BATTERYstart 260
- BATTERYstart 300
- BATTERYstart 360
- BATTERYstart 400
- BATTERYstart PRO 3000
- BATTERYstart STARTER CABLE 150A – OSC060
- BATTERYstart STARTER CABLE 200A – OSC101
- BATTERYstart STARTER CABLE 300A – OSC160
- BATTERYstart STARTER CABLE 700A – OSC250A
- BATTERYstart STARTER CABLE 900A – OSC350A
- BATTERYstart STARTER CABLE 1200A – OSC500A
- PROFESSIONAL BATTERYstart STARTER CABLE 700A – OSC250
- PROFESSIONAL BATTERYstart STARTER CABLE 900A – OSC350
- PROFESSIONAL BATTERYstart STARTER CABLE 1200A – OSC500
How does the guarantee work?
Follow these 4 steps to redeem your guarantee.
1 | Submit your guarantee claim.
Complete our online guarantee claim form and describe the issue you have experienced.
2 | Provide proof of purchase.
To process your guarantee claim, we require a valid proof of purchase showing the purchase date.
3 | Claim review by OSRAM.
Our team will review your guarantee claim and assess whether the issue is covered by the manufacturer's guarantee as a material or manufacturing defect.
4 | Obtain a remedy.
If your guarantee claim is approved, you will receive a new or equivalent replacement product.
Important Information
What is covered by the guarantee?
The manufacturer's guarantee covers the retention of the product's required functions and performance throughout the guarantee period, provided it is used for its intended purpose and for non-commercial use. Should a defect covered by this guarantee occur during this period, the terms and conditions set out below shall apply.
Which countries are covered by the guarantee?
The OSRAM manufacturer's guarantee is available only in countries where OSRAM provides guarantee services. An overview of the participating countries can be found in the country overview.
Does the guarantee affect my statutory consumer rights?
Your statutory consumer rights against the seller remain unaffected by the manufacturer's guarantee.
Complete Guarantee Terms and Conditions
The information above provides a brief overview of the manufacturer's guarantee. Only the complete Guarantee Terms and Conditions shall be legally binding.
Download the complete Guarantee Terms and Conditions