Guarantee process for lighting accessories and inspection lights
With OSRAM products, you are choosing innovative technology, outstanding performance and the proven quality. To ensure you can enjoy the benefits of your product for years to come, we offer a voluntary manufacturer’s guarantee for many products, covering the durability of the products under normal use. The applicable guarantee period depends on the product and can be found in the overview below. The guarantee period starts on the date of purchase shown on the proof of purchase.
- LEDguardian ROAD FLARE Signal V16 IoT
- LEDinspect PRO (see list below)
- LEDguardian ROAD FLARE Signal TA20 NXT
- LEDriving ADAPTER
- LEDriving CAP
- LEDriving CANBUS CONTROL UNIT
- LEDriving ERROR CANCELER
- LEDriving SMART CANBUS
- LEDinspect and LEDinspect PRO (see list below)
- Warning and safety lights (see list below)
- LED styling lights
- LED reading lights
The guarantee comes with the following products
Lighting accessories and inspection lights
- LEDinspect PRO SLIMLINE 280
- LEDinspect PRO SLIMLINE 500
- LEDinspect PRO BONNET 1400
- LEDinspect PRO PENLIGHT 150
- LEDinspect PRO PENLIGHT 150 UV-A
- LEDinspect PRO POCKET 280
- LEDriving ADAPTER
- LEDriving CAP
- LEDriving CANBUS CONTROL UNIT
- LEDriving ERROR CANCELER
- LEDriving SMART CANBUS
LED warning lights
- LEDguardian ROAD FLARE Signal TA20 NXT
LED inspection lights
- LEDinspect PIVOT 700
- LEDinspect 3-IN-1 INSPECTION LIGHT KIT
- LEDinspect DUAL CHARGE PAD
- LEDinspect FAST CHARGE PRO500
- LEDinspect FAST CHARGE SLIM500
- LEDinspect FLASHLIGHT 15
- LEDinspect FLEXIBLE HEAD TORCH
- LEDinspect FLEXIBLE INSPECTION LIGHT
- LEDinspect Flood 10W
- LEDinspect Flood 20W
- LEDinspect FLOODLIGHT 600 ESSENTIAL
- LEDinspect FOLDABLE 80
- LEDinspect HEADLAMP 300
- LEDinspect HEAD TORCH 87 ESSENTIAL
- LEDinspect HEADTORCH250
- LEDinspect MAX500
- LEDinspect MINI 125
- LEDinspect MINI 140 ESSENTIAL
- LEDinspect MINI 250
- LEDinspect Mini CP 80
- LEDinspect PENLIGHT 80
- LEDinspect POCKET 110 ESSENTIAL
- LEDinspect POCKET 160
- LEDinspect POCKET200
- LEDinspect POCKET B200
- LEDinspect POCKET PRO400
- LEDinspect PRO 180
- LEDinspect PROFESSIONAL 150
- LEDinspect PRO HELI 1000
- LEDinspect PRO SPACE 1000
- LEDinspect PRO TORCH 500
- LEDinspect PRO TORCH 800
- LEDinspect PRO TORCH 1200
- LEDinspect RECHARGEABLE UNDERBONNET LIGHT
- LEDinspect SINGLE CHARGE PAD
- LEDinspect SLIM 250
- LEDinspect SLIM 500
- LEDinspect SLIMLINE 250
- LEDinspect SLIM MAX1000
- LEDinspect TASK 180 ESSENTIAL
- LEDinspect TELESCOPIC 270
- LEDinspect TORCH 250 ESSENTIAL
- LEDinspect TORCH 350 ESSENTIAL
- LEDinspect TORCH 450 ESSENTIAL
- LEDinspect TWIST250
- LEDinspect TWIST 450
- LEDinspect UTILITY1000
- LEDinspect WEARABLE NECKLIGHT
- LEDinspect WIRE-FREE PRO 600
- LEDinspect WIRE-FREE SLIM 600
Warning and safety lights
- LIGHTsignal HAL
- LIGHTsignal LED
- LEDguardian TRUCK FLARE Signal TA19
- LEDguardian TRUCK FLARE Signal TA19 Essential
- LEDguardian ROAD FLARE
- LEDguardian ROAD FLARE Signal V16
- LEDguardian SAVER LIGHT PLUS
- LEDguardian ROAD FLARE Signal TA20
LED styling lights
- LEDambient INTERIOR STRIP KIT
- LEDambient TUNING LIGHTS BASE KIT
- LEDambient TRUNK LIGHT
LED reading lights
- ONYX COPILOT ONYX USB
- ONYX COPILOT ONYX M+7
- ONYX COPILOT ONYX L+7
How does the guarantee work?
Follow these 4 steps to redeem your guarantee.
1 | Submit your guarantee claim.
Complete our online guarantee claim form and describe the issue you have experienced.
2 | Provide proof of purchase.
To process your guarantee claim, we require a valid proof of purchase showing the purchase date.
3 | Claim review by OSRAM.
Our team will review your guarantee claim and assess whether the issue is covered by the manufacturer's guarantee as a material or manufacturing defect.
4 | Obtain a remedy.
If your guarantee claim is approved, you will receive a new or equivalent replacement product.
Important Information
What is covered by the guarantee?
The manufacturer's guarantee covers the retention of the product's required functions and performance throughout the guarantee period, provided it is used for its intended purpose and for non-commercial use. Should a defect covered by this guarantee occur during this period, the terms and conditions set out below shall apply.
Which countries are covered by the guarantee?
The OSRAM manufacturer's guarantee is available only in countries where OSRAM provides guarantee services. An overview of the participating countries can be found in the country overview.
Does the guarantee affect my statutory consumer rights?
Your statutory consumer rights against the seller remain unaffected by the manufacturer's guarantee.
Complete Guarantee Terms and Conditions
The information above provides a brief overview of the manufacturer's guarantee. Only the complete Guarantee Terms and Conditions shall be legally binding.
Download the complete Guarantee Terms and Conditions