Guarantee process for bicycle lights
Like all OSRAM products our bicycle lights are carefully checked high quality products. Therefore OSRAM offers a 2 years guarantee.
The guarantee comes with the following products:
- LEDsBIKE RACE 50 SET
- LEDsBIKE RACE 80 SET
- LEDsBIKE RACE 100 SET
- LEDsBIKE COMPACT 50 SET
- LEDsBIKE COMPACT 100 SET
- LEDsBIKE COMPACT REAR
- LEDsBIKE ACC101
- LEDsBIKE EXPLORER X 500 SET
- LEDsBIKE EXPLORER X 1000 SET
- LEDsBIKE X REAR
- LEDsBIKE ACC101
- LEDsBIKE MULTI BEAM X 1000 SET
- LEDsBIKE X REAR
- LEDsBIKE ACC101
Here's how the guarantee works:
LEDsBIKE bicycle lights that fail to work properly as a result of a product defect during the several years period are covered by the OSRAM guarantee. Please note: The guarantee applies only to countries with customer service addresses.
To receive a replacement, please fill out the form for quality claims below. In individual cases you receive a similar product or a credit note of the purchase price. Your statutory rights to defective goods remain unaffected. Submit the complaint and you will be contacted soon.
List of countries offering the guarantee Contact form for quality claims