Guarantee process for LED replacement lamps and accessories
OSRAM LED retrofit vehicle lamps replace conventional vehicle lamps whether in the cabin, as dash lights or in the trunk.
For these durable lamps and accessories OSRAM grants the following guarantees:
- LEDriving HL INTENSE
- LEDriving HL
- LEDriving SL
- LEDriving XTR
- LEDriving CANBUS CONTROL UNIT
Here's how the guarantee works
The LED retrofit lamps and accessories that fail to work properly as a result of a product defect in non-commercial applications during the several years period are covered by the OSRAM guarantee. Please note: The guarantee applies only to countries with customer service addresses.Download: Reclamation process, mailing label and warranty claim form Warranty claim: Step-by-step instructions OSRAM Service: List of warranty addresses
To receive a replacement, please send the defective product in a protective package along with your cash register receipt and postage paid by the sender to the OSRAM contact address in your area and you get free replacement. In individual cases you receive a similar product or a credit note of the purchase price. Your statutory rights to non-defective goods remain unaffected.