Guarantee process for XENARC NIGHT BREAKER LASER (NEXT GEN) lamps
Like all OSRAM products our XENARC NIGHT BREAKER LASER (NEXT GEN) lamps lamps are carefully checked high quality products. Therefore OSRAM offers a manufacturer‘s guarantee.
OSRAM offers a 3-year guarantee for all XENARC NIGHT BREAKER LASER (NEXT GEN) lamps.
Here's how the guarantee works
XENARC NIGHT BREAKER LASER (NEXT GEN) lamps that fail to work properly as a result of a product defect in non-commercial applications during the several years period are covered by the OSRAM guarantee. Please note: The guarantee applies only to countries with customer service addresses.Download: Reclamation process, mailing label and warranty claim form Warranty claim: Step-by-step instructions OSRAM Service: List of warranty addresses
To receive a replacement, please send the defective product in a protective package along with your cash register receipt and postage paid by the sender to the OSRAM contact address in your area and you get free replacement. In individual cases you receive a similar product or a credit note of the purchase price. Your statutory rights to non-defective goods remain unaffected.