Guarantee process for XENARC ORIGINAL headlamps

OSRAM is committed to the high quality of the XENARC ORIGINAL lamps. So OSRAM offers a four-year guarantee for these headlamps.

Durably constructed and exhaustively tested for temperature resistance and impact, vibration and water resistance, HID lamps are built to last, saving drivers time and money in replacement and maintenance.


Here's how the guarantee works

OSRAM XENARC ORIGINAL headlamps that fail to work properly as a result of a product defect in non-commercial applications during the several years period are covered by the OSRAM guarantee. Please note: The guarantee applies only to countries with customer service addresses.

Download: Reclamation process, mailing label and warranty claim form Warranty claim: Step-by-step instructions OSRAM Service: List of warranty addresses

To receive a replacement, please send the defective product in a protective package along with your cash register receipt and postage paid by the sender to the OSRAM contact address in your area and you get free replacement. In individual cases you receive a similar product or a credit note of the purchase price. Your statutory rights to non-defective goods remain unaffected.