If problems occur, you need to make sure that your Wi-Fi router as well as your internet connection are stable and connected to the LIGHTIFY Gateway. Please also test the connection between your smart device and Wi-Fi router. If you are having problems controlling your system outside your home, please also make sure you have an active internet connection.
You are not the first User of the system?
Don't worry, you can still use LIGHTIFY. However, if the LIGHTIFY Gateway is already connected to another unknown person and the app is showing an error message, please get in touch with our support team. You can send us an e-mail to lightify@osram.com with a photo of the backside of your LIGHTIFY Gateway. We will do the rest and get your system back up and running.
Set back to default settings
If you have trouble with a certain lamp or luminaire, you can always use the single reset it to default settings to reconfigure the product without affecting the entire system. Erasing a product or resetting your system back to factory new can be done via the App (please see our user guide – the devices ) or by turning the respective light switch on and off with a certain sequence, as shown in the FAQ How to reset LIGHTIFY products.
LIGHTIFY System Reset
If problems with the Gateway or the entire system persist, you always have the last solution option to reset the entire system including all lamps, luminaires via App in its system settings (Reset). Please, do only use the LIGHTIFY App to reset the system and please notice that all current light settings that you might have saved in the system including the saved lights, gateway information (if on and connected to the Internet) and other profile data will be lost and that you cannot undo this step.
>> Settings >> Reset >> Yes
Still trouble with the Gateway?
If you are witnessing an error message saying that the Gateway has not been reached and hence was not set back to factory new you can set the Gateway back manually by keeping the reset button pressed for at least 5 seconds – for this the Gateway needs to be plugged in. If the system cannot be recommissioned after the manual reset please, send us an e-mail to lightify@osram.com with a photo of the backside of your LIGHTIFY Gateway. We will do the rest and get your system back up and running.
All done?
LIGHTIFY and all the products in your system can be reconfigured after the successful reset. Please use your existing login data “I already have an account” and repeat the installation process.