LIGHTIFY Home FAQ´s

LIGHTIFY COMMISSIONING

What you need is an IOS / Android tablet PC, a smartphone or an iPod Touch (iOS 7 or higher / Android 4.1 or higher), an internet connection and a wireless router, as well as a LIGHTIFY starter kit including a gateway and one or more lamps orLuminaires from the LIGHTIFY range. In addition, you also have the option of individually combining the LIGHTIFY Gateway, LIGHTIFY lamps and LIGHTIFY luminaires and extending them to up to 50 light sources.

Yes, these are the technical requirements:

  • You need an IOS 7 (or above)/Android (4.1 or above) tablet PC, smartphone or iPod Touch, internet connection and a Wi-Fi router as well as the LIGHTIFY starter kit including the gateway.
  • Please, make sure you are using the latest IOS or Android system software to avoid errors.
  • LIGHTIFY has a similar range as Wi-Fi, which means that the radio waves penetrate the walls of your home. Depending on the construction material the signal might be reduced at certain levels. However, the signal cannot penetrate certain surfaces such as electric conductive materials.

The following steps are carried out during initial commissioning of the system:

  • A LIGHTIFY user account is created
  • The LIGHTIFY Gateway is uniquely connected to the user account
  • The LIGHTIFY Gateway is connected to the WLAN network (Please make sure to use the same WLAN network for your mobile device as for the Gateway, if setting up the system for the first time)

These steps establish a secure connection between all LIGHTIFY products and the Gateway. The process is completely wireless, so that no cable connection is needed from your home WiFi. The wireless connections are encrypted to prevent misuse.

Download the LIGHTIFY App to the device to be used. Then you only need to log in with your e-mail address and the password you specified.

Registering again via "get started" is not needed.

Download Android

Download iOS

Once you have entered your access data, you can control the system via any tablet or smartphone which has the LIGHTIFY app installed. A maximum of five users are able to access a LIGHTIFY system simultaneously.

The app is available for iOS 7.x and iOS 8.x and for Android 4.1.x. or higher

Note: The LIGHTIFY App for iPads is available in the Apple Store if you choose "for iPhone" as the search term.

In the app, start a search for new lamps and luminaires in the "Lights" menu item by pressing the "+" at top right.

Note: After new lamps have been switched on, they are only available to be adopted into the network for a limited period of time. This time period can be renewed by switching the lamp/luminaire off/on.

The LIGHTIFY system has been designed as an online system, and needs to be connected to the LIGHTIFY Cloud via the Internet to make the complete range of functions available, such as access while away from home. In detail, access to the Internet during installation and when configuring scenes or groups is mandatory. Controlling lamps and luminaires offline will also be supported from app version 1.0.3b11, for example even when your home WiFi is not connected to the Internet.

LIGHTIFY OPERATION

You can easily integrate up to 50 lamps or luminaires into your LIGHTIFY system. To add new lights simply press the + in the upper right corner on the “Lights” screen and follow the instructions in the App. You have to do a powercycle to complete the installation process.

Yes, that is possible. LIGHTIFY can wirelessly control up to 50 light sources in one system. To add new lights simply press the + in the upper right corner on the “Lights” screen and follow the instructions in the App. You have to do a powercycle to complete the installation process.

With the LIGHTIFY App and firmware Updates we guarantee a seamless operation of all technical connections and improve the LIGHTIFY usability. Further, Updates are used to introduce new functions as well as features, as we are constantly working on the LIGHTIFY System to enhance its development.

How to install a new LIGHTIFY firmware Update

Please do check in advance if the LIGHTIFY Gateway is plugged in, connected to the Internet and shows a green light. Through the LIGHTIFY App >> Settings >> System Update you are able to initialize new firmware Updates. Please do always update the LIGHTIFY Gateway first before you install updates for lamps and luminaires in the system.

Please use the following Guidelines to update the LIGHTIFY Gateway:

- Installation of Soc1 Update (If available)

- Installation of Soc2 Update (If available)

After the successful Update you can unplug the Gateway for 5 seconds and plug it back in afterwards.

Please use the following Guidelines to update LIGHTIFY lamps and luminaires:

- Installation of product firmware (according to the implemented products in the system)

How to install a new LIGHTIFY App Update

LIGHTIGY App Updates are distributed through Google Play Store for Android devices and through the Apple App Store for iOS devices (as an App on your device). In these stores the Updates for the LIGHTIFY App will be displayed, if already available and the installation process can be started right there.

Yes. When operating LIGHTIFY components using a normal light switch, the lamps behave as standard LED lamps. After switching on via the "off/on" network, they switch on at 100% again in warm white (2700 Kelvin). If lamps are switched on and off via the app, the lamps switch on in the previously selected mode.

You have problems to bring back disconnected or dead lights back to the system or making it alive.

In order to bring the lamps back to the system please perform the following operation:

Step 1: Turn on the disconnected lamp from you switch , wait for few minutes (5 min max) and see in the app , if you can control that lamp from the lamp.

If step 1 does not help to resolve the issue please follow the step 2.

Step 2: Open your app, click Add devices and power cycle the disconnected lamps (i.e turn off and turn on again with your switch.) Wait for few minutes to see if the disconnected lamps come back to app as online.

If step 1 and 2 does not work, please contact us – lightify@osram.com

All LIGHTIFY products are dimmable via the App. Existing luminaires in your home might already have dimming mechanisms installed - however LIGHTIFY only works with the most common dimming systems. In rare cases some luminaires might not be compatible with the LIGHTIFY system.

Altogether 10 Wake-up Lights per week can be planned and carried out. At that the turning on and off of the lights are counted as one operation and hence 1 Wake-up Light.

Altogether up to 10 times per week can the Vacation Mode be planned and carried out. At that the turning on and off of the lights are counted as one operation and hence 1 Vacation Mode.

Altogether 10 Timer per week can be planned and carried out. At that the turning on and off of the lights are counted as one operation and hence 1 Timer.

Your system will automatically turn back on and set back to default after a power blackout. The default settings are: 100 % ON Warmwhite/Purple for RGB Gardenspot.

Yes, that is possible by using a light switch. Please note that you will not be able to control the light that is switched off with the smartdevice anymore. Full functionality is available only when the power is switched on.

The LIGHTIFY app is required to control the gateway and all LIGHTIFY products. A control via software API is also possible. LIGHTIFY REST API link: https://docs.lightify-api.com/

The ZigBee signal is amplified and extended with every LIGHTIFY product that is integrated into the system. Therefore, you can also use LIGHTIFY outdoors, for instance in your garden or on your terrace

TECHNICAL INTERFERENCE

The most likely cause is that your smart device is not connected to their home network. Please deactivate "mobile data" in the settings of your device during the setup process and connect to your home network at the beginning. The installation process ensures that your smart device automatically connects to your home network shortly after you enter the Wi-Fi password. In this step, the gateway switches off its own access point and the smart device should then connect to the corresponding Wi-Fi network. Afterwards, your smart device will search for the gateway within your network.

Please make sure that you use the same Wi-Fi network for your smartphone / tablet as well as for the LIGHTIFY Gateway as soon as you start using the system

If problems occur, you need to make sure that your Wi-Fi router as well as your internet connection are stable and connected to the LIGHTIFY Gateway. Please also test the connection between your smart device and Wi-Fi router. If you are having problems controlling your system outside your home, please also make sure you have an active internet connection.

You are not the first User of the system?

Don't worry, you can still use LIGHTIFY. However, if the LIGHTIFY Gateway is already connected to another unknown person and the app is showing an error message, please get in touch with our support team. You can send us an e-mail to lightify@osram.com with a photo of the backside of your LIGHTIFY Gateway. We will do the rest and get your system back up and running.

Set back to default settings

If you have trouble with a certain lamp or luminaire, you can always use the single reset it to default settings to reconfigure the product without affecting the entire system. Erasing a product or resetting your system back to factory new can be done via the App (please see our user guide – the devices ) or by turning the respective light switch on and off with a certain sequence, as shown in the FAQ How to reset LIGHTIFY products.

LIGHTIFY System Reset

If problems with the Gateway or the entire system persist, you always have the last solution option to reset the entire system including all lamps, luminaires via App in its system settings (Reset). Please, do only use the LIGHTIFY App to reset the system and please notice that all current light settings that you might have saved in the system including the saved lights, gateway information (if on and connected to the Internet) and other profile data will be lost and that you cannot undo this step.

>> Settings >> Reset >> Yes

Still trouble with the Gateway?

If you are witnessing an error message saying that the Gateway has not been reached and hence was not set back to factory new you can set the Gateway back manually by keeping the reset button pressed for at least 5 seconds – for this the Gateway needs to be plugged in. If the system cannot be recommissioned after the manual reset please, send us an e-mail to lightify@osram.com with a photo of the backside of your LIGHTIFY Gateway. We will do the rest and get your system back up and running.

All done?

LIGHTIFY and all the products in your system can be reconfigured after the successful reset. Please use your existing login data “I already have an account” and repeat the installation process.

If you have trouble with a certain lamp or luminaire, you can always use the single reset it to default settings to reconfigure the product without affecting the entire system. Erasing a product or resetting your system back to factory new can be done via the App in the Settings section. If you wish to reset lamps and luminaires of other brands, please ask the Support of this particular brand, what steps need to be taken.

  • Reset Lamp CL A60 W Clear: To reset the lamp Classic A60 White Clear back to its default setting, switch it ON for 2 seconds and OFF for 5 seconds, five times in succession. After switching on again, the lamp flashes shortly once to confirm – and can now be integrated into a LIGHTIFY system again.
  • Reset luminaires of the LIGHTIFY Surface Light series: To reset the Surface Light luminaires (TW, W38, W28 und W23) back to their default settings, switch these ON for two seconds and OFF for five seconds, five times in succession. After switching on again, the lamp flashes shortly once to confirm – and can now be integrated into a LIGHTIFY system again.
  • Reset LIGHTIFY Plug: To reset the LIGHTIFY Plug back to its default setting, press the button on the Plug as long as it takes to make a clicking sound. It should not take longer than 10 seconds.
  • Reset LIGHTIFY Switch: To reset the LIGHTIFY Switch back to its default setting, please follow the instructions in the App. Choose the Switch, confirm the deletion and hold the upper right button pressed along with the left button below for 3 seconds.

Please choose settings in the App menu on your smart device and activate the “system reset” button. This will reset the gateway, lamps/luminaires and the link of the gateway to your user account. Please make sure that your system is running and connected to the internet. No further action is needed as the system or components are ready to be re-installed again. Please use your current account information and E-Mail for logging into the App.

You’ve switched routers and cannot connect to your Gateway. Please proceed as follows:

1. Make sure the LIGHTIFY Gateway is plugged in to a power source.

2. Connect your smart device directly to the LIGHTIFY Gateway. The Gateway Wi-Fi (WLAN) will appear for about 60 seconds after connection and will be shown in the list of available networks. Now you can connect directly to the LIGHTIFY Gateway with your smart device (SSID and password are listed on the back of your Gateway).

3. Once you are connected to the LIGHTIFY Gateway, you can start the app as usual.

4. Finally, enter your new router under: “Settings -> General Settings -> Gateway Connection”.

COMPATIBILITY - LIGHTIFY AND OTHER SYSTEMS

As a general rule: Yes, the LIGHTIFY system communicates based on the Zigbee LightLink standard, and can therefore be combined with other Zigbee LightLink components. But even with complete compliance with the standard, some functions which go beyond the scope of the standard may be incompatible between different manufacturers.

We are constantly developing new firmware to support new functions and to bring the LIGHTIFY products technically up to date. New firmware is delivered in form of Updates through the LIGHTIFY Gateway. To update LIGHTIFY products through third-party systems is only possible if the third party allows this technical connection and has already implemented it. If you have further questions about this matter please contact the relevant Gateway manufacturer.

Philips Hue compatibility:

With one of the latest Philips Hue Bridge Update releases the possible integration of lamps and luminaires of OSRAM LIGHTIFY products were inhibited. The compatibility with LIGHTIFY products was unfortunately no longer available and the LIGHTIFY lamps and luminaires could no longer be integrated into the Philips Hue System. Philips further stated, that Tunable White only products are no longer compatible with the Philips Hue system. Philips has announced to revoke this Update and grant the implementation of other brand products again. For more information regarding the Philips Hue System please visit the Philips Hue FAQ page.

OSRAM LIGHTIFY clearly wishes to provide a flexible and safe open software system with enhanced compatibility options in the future. By joining the Friends of Hue program and accepting the demanded conditions our aim would no longer be supported and realized.

Through ZigBee Technology LIGHTIFY is compatible with other smart home products or systems using ZigBee.

We are constantly developing new firmware to support new functions and to bring the LIGHTIFY products technically up to date. New firmware is delivered in form of Updates through the LIGHTIFY Gateway. To update LIGHTIFY products through third-party systems is only possible if the third party allows this technical connection and has already implemented it. If you have further questions about this matter please contact the relevant Gateway manufacturer.

Philips Hue compatibility:

With one of the latest Philips Hue Bridge Update releases the possible integration of lamps and luminaires of OSRAM LIGHTIFY products were inhibited. The compatibility with LIGHTIFY products was unfortunately no longer available and the LIGHTIFY lamps and luminaires could no longer be integrated into the Philips Hue System. Philips further stated, that Tunable White only products are no longer compatible with the Philips Hue system. Philips has announced to revoke this Update and grant the implementation of other brand products again. For more information regarding the Philips Hue System please visit the Philips Hue FAQ page.

OSRAM LIGHTIFY clearly wishes to provide a flexible and safe open software system with enhanced compatibility options in the future. By joining the Friends of Hue program and accepting the demanded conditions our aim would no longer be supported and realized.

It will be possible to integrate LIGHTIFY Home components when LIGHTIFY Pro products are introduced.

First installation:

To be able to control the smart lighting system from OSRAM in your home by using Amazon Alexa, the first installation of LIGHTIFY has to be done first. After the LIGHTIFY system is completely set up you can install the Amazon Alexa / Echo app on your device and then download the LIGHTIFY Skill. Once installed, you can start linking the two systems. Instruction guide Amazon Alexa

Update LIGHTIFY Skill:

You have been using LIGHTIFY System together with Amazon Alexa for some time and would like to download and install the new skill? Please follow the instructions

Alexa voice control

To ensure that your voice commands are perfectly controllable via Amazon Alexa, it is important that you give your products an correct name in your LIGHTIFY app.

  • For example, change "A60 RGBW" to "kitchen light". (Please use only one word!)
  • The newly selected product names will transferred automatically to your Amazon app

Instruction:Edit device Names

You will find more information on our Alexa Website.

To be able to control the smart lighting system from OSRAM in your home by using Google Assistant, the first installation of LIGHTIFY has to be done first. After the LIGHTIFY system is completely set up you can install the Google Home app on your device and then connect it with the LIGHTIFY Action. Once installed, you can start linking the two systems. Instructions guide Action on Google

MORE ABOUT LIGHTIFY PRODUCTS

In addition to the LIGHTIFY lamps there are also several luminaires for in-and outdoor use available. Here you can find the complete product overview.

There are currently no such accessories for the flex band. We are in the process of clarifying whether such connection components will be offered in the near future.

No longer version of the flex band is currently available. Please inform us if you would be interested in such a product.

Note: The connection cable from the power supply unit to the flex band has a length of 1.75 m.

Up to 50 LIGHTIFY products (lamps/luminaires) can be integrated into the LIGHTIFY home system. For example, up to 50 flex bands which corresponds to 100 m can be operated together in a network, although not all connected together but each with its own power supply.

The LIGHTIFY app is required to control the gateway and all LIGHTIFY products. A control via software API is also possible. LIGHTIFY REST API link: https://docs.lightify-api.com/

Please note: We will switch off the old REST API to the end of March 2018. If you are using the service, please change to the new version now.

No, the app for controlling LIGHTIFY is free of charge.

OSRAM LIGHTIFY is constantly working on securing technical stability as well as security for the entire LIGHTIFY system.

No, the app for controlling LIGHTIFY is free of charge.

OSRAM LIGHTIFY is constantly working on securing technical stability as well as security for the entire LIGHTIFY system.

LIGHTIFY support:

Our service team is available from Monday to Friday between 08.30am-4.30pm.